Refund policy
Returns & Exchanges
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be:
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Unworn and unused
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In the same condition you received it
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In its original packaging
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Accompanied by proof of purchase
To start a return, please contact us at hello@lunaelan.com.
If your return is approved, we will provide instructions on how and where to send your item. Please note that returns must be requested before sending—items returned without prior approval will not be accepted.
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Return address: 8606 NW 66TH Street, CSF T-50864, Miami, Florida, 33195-6432
Damages & Issues
Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately at hello@lunaelan.com so we can resolve the issue promptly.
Non-Returnable Items
We do not accept returns on:
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Sale items
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Gift cards
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Personalized or custom products
If you’re unsure whether your item is eligible, feel free to contact us.
Exchanges
To exchange an item, we recommend returning the original item and placing a new order once your return is approved. This ensures the fastest processing time.
EU 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason.
Items must meet the same return conditions outlined above.
Refunds
Once your return is received and inspected, we will notify you of the approval status.
If approved, your refund will be issued to your original payment method within 10 business days. Processing times may vary depending on your bank or payment provider.
If you haven’t received your refund within 15 business days after approval, please contact us at hello@lunaelan.com.